So, why did we get here? Back in the mists of time, in the US Bell System, there used to be something called a Business Office, by contrast to a Central Office (i.e. what we call a BT Local Exchange in the UK), whose features and functions were set down in numerous Bell System Practice…
Read More The politics of call centres, part two: sources of failureWhat is it that makes call centres so uniquely awful as social institutions? This is something I’ve often touched on at Telco 2.0, and also something that’s been unusually salient in my life recently – I moved house, and therefore had to interact with getting on for a dozen of the things, several repeatedly. (Vodafone…
Read More The politics of call centres, part oneQuick-hit update to the Baluchistan/US/Iran post; Daniel Drezner has a crack at rounding up the news and comes pretty close to arguing that the Americans are trying to stop the Israelis getting them into a war with Iran. Akbar Ahmed argues, in a must-read, that things in Baluchistan have been getting much worse lately and…
Read More links…Here’s a question for you. Obviously it’s too much to ask that national newspapers provide a critical view of polling methodology. And there are obvious problems in criticising a poll your own paper paid for on the front page. So bloggers will probably just have to do it. But here goes. To what extent is…
Read More HOWTO appear prime ministerial: first, be the prime ministerUpdate: I originally didn’t want to publish this because I didn’t think it was good enough, but I hit the wrong button. Anyway, Alistair Morgan read it and thinks one of the premises of the whole thing is wrong. Namely, the weapons were going in the same direction as the drugs, not the other way…
Read More Protection….Update: I originally didn’t want to publish this because I didn’t think it was good enough, but I hit the wrong button. Anyway, Alistair Morgan read it and thinks one of the premises of the whole thing is wrong. Namely, the weapons were going in the same direction as the drugs, not the other way…
Read More Protection….After the last post, I think it’s worth nothing that it’s not just an isolated lapse. The Guardian has recently been sucking up to the Treasury in a revolting fashion. Yesterday’s paper, in an astonishingly hagiographic profile by Nicholas Watt explained how clever George Osborne is in defining his “fiscal mandate” as being to get…
Read More 12 heads in a bag, I read it yesterday, buried like the others on page 27-AWhy has the Guardian gone so soft on George Osborne? Today’s paper is a fine example of the art of journalism as practiced to obscure rather than reveal. On the front page, we have this story headlined: George Osborne exploits fall in borrowing costs to boost growth Now, that’s pretty much precisely what the chancellor…
Read More Respectable mendacityIt’s a truth universally recognised that if you find one security exploit you’ll find another. Something called CivilServiceLive has published a really excellent rundown of Tory and Lib Dem special advisers and – what is the word? – non-adviser advisers, here. I note that super-neocon journo William Shawcross’s kid has been placed with George Osborne,…
Read More to be filed for referenceIn the recent case of Liam Fox and Adam Werritty, there was an issue that the news media spent an enormous amount of time and effort dancing around with innuendo, newspaper code, and carefully lawyered prose. It is a fact that the word “lawyered” is to the word “lawyer” as the word “doctored” is to…
Read More Now that’s what I call lobbying