So what about that Office for Students and the twat, then? I promised Paul Bernal off the twitter a blog post, and here it is. The thing is, it wasn’t just the ‘social media vetting’ that was the problem with Toby Young. Anyone with an ounce of knowledge about him knew he was wholly inappropriate…
Read More Everyone Hates the Phone Company: The Purpose of the Office for StudentsThis is a fascinating insight – the best-performing NHS trusts are the ones with more managers. That will annoy both the Tory types for whom the only people who exist in the NHS are doctors, and the Chris Dillow caucus left-libertarians who hate managers. But wait one. The researchers defined a manager as someone with…
Read More a couple of links about NHS managementSo I was having a long talk with Declan Gaffney on Twitter about incapacity benefit and the Department for Work and Pensions. The Gaffer mentioned that when he’d been working for the Greater London Authority with John Hutton’s DWP in 2006, nobody seemed to have been aware that the IB caseload was rapidly ageing-out, and…
Read More IDS and the Great Skip of InitiativesWell, this is interesting, both on the Bo Xilai story and also on the general theme of the state of the art in contemporary authoritarianism. It looks like a major part of the case is about BXL’s electronic surveillance of Chongqing and specifically of top national-level Chinese officials: One political analyst with senior-level ties, citing…
Read More Canalising the marshes: tidying up the peopleSo, why did we get here? Back in the mists of time, in the US Bell System, there used to be something called a Business Office, by contrast to a Central Office (i.e. what we call a BT Local Exchange in the UK), whose features and functions were set down in numerous Bell System Practice…
Read More The politics of call centres, part two: sources of failureWhat is it that makes call centres so uniquely awful as social institutions? This is something I’ve often touched on at Telco 2.0, and also something that’s been unusually salient in my life recently – I moved house, and therefore had to interact with getting on for a dozen of the things, several repeatedly. (Vodafone…
Read More The politics of call centres, part oneThinking about the political castration of Ken Clarke and the fact that not even the Treasury in its most R.G. Hawtrey-esque mood seems to be able to stop the expansion of the prison industry, it struck me that the political class’s attitude towards the public service known as justice is fundamentally different to its attitude…
Read More Why not foundation courts?This LA Times story about the Boeing 787 Dreamliner (so called because it’s still a dream – let’s get the last drop from that joke before it goes into service) and the role of outsourcing is fascinating. It is partly built on a paper by a senior Boeing engineer which makes among other things, this…
Read More 787: the plane Milton Friedman built, and about as well as you’d expectThis LA Times story about the Boeing 787 Dreamliner (so called because it’s still a dream – let’s get the last drop from that joke before it goes into service) and the role of outsourcing is fascinating. It is partly built on a paper by a senior Boeing engineer which makes among other things, this…
Read More 787: the plane Milton Friedman built, and about as well as you’d expectThe Book Red Plenty is a fictionalised history, or possibly a work of hard historical science fiction, which covers what it describes as the “fifties’ Soviet dream” but which might be better termed the Soviet sixties – the period from Khrushchev’s consolidation of power to the first crackdown on the dissidents and the intervention in…
Read More Review: Francis Spufford’s Red Plenty