So I’ve been reading books. Books! One of them being David Edgerton’s Britain’s War Machine, his industrial history of the British Empire in the second world war. This is fascinating, in terms of hardware (especially ships), politics, and also national mythology. Edgerton is very hard on the decline historians, especially and specifically Corelli Barnett, and…
Read More From bad to worse: against the decline narrativeRecently, preparing a case study for a client, I was struck by the idea of a “lurking technology”. (The history of technology is the trade secret of IT consulting, or something.) That’s one that isn’t necessarily obviously linked to the end user, has broad influence, and causes changes to happen. You can make a case…
Read More Lurking technologySo, why did we get here? Back in the mists of time, in the US Bell System, there used to be something called a Business Office, by contrast to a Central Office (i.e. what we call a BT Local Exchange in the UK), whose features and functions were set down in numerous Bell System Practice…
Read More The politics of call centres, part two: sources of failureWhat is it that makes call centres so uniquely awful as social institutions? This is something I’ve often touched on at Telco 2.0, and also something that’s been unusually salient in my life recently – I moved house, and therefore had to interact with getting on for a dozen of the things, several repeatedly. (Vodafone…
Read More The politics of call centres, part oneWell, here’s a contribution to the debate over the riots. The Thin Blue Trots’…sorry…Police Federation report has been leaked. Among the failings highlighted by the federation, which represents 136,000 officers, were chronic problems, particularly in London with the hi-tech digital Airwave radio network. Its failings were one reason why officers were “always approximately half an…
Read More Can you hear me now?Eh, Charlie Stross’s blog is a machine for destroying time. Anyway. This post is going to be so wonkish it’s to not come back from. An occasional theme on this blog has been the intersection between the Bush wars and the mobile phone industry. In fact, looking back, that’s not been so much an occasional…
Read More The Penrith problem – structural incentives and mobile service networksI have been reading Curzio Malaparte’s Technique of the Coup d’état this weekend. It’s a fascinating document – the basic argument is that the October Revolution represented an exportable, universally applicable technology for taking control of the state, quite independent of ideological motivation or broader strategic situation. It was already fairly well-known at the time…
Read More Reflections on a HOWTOPulling together various resources, I’m beginning to get a picture of what happened with the cut-off and restoration of the Internet in Egypt. First up, at least in some senses, it may be valid to say that the Internet played a role – Arbor Networks observed that traffic to and from Egyptian networks (and between…
Read More A Little Bit of Egyptian Internet TwaddleA question. So the DfT spent £2.7m developing a games site to promote road safety. How much did the TV ads of the 70s and 80s (which got progressively more high-concept, flashy, and shocking over time) typically cost? I have the impression that TV ad production is a pretty profitable and expensive business, and of…
Read More a lot or a littleAm I right in thinking this is a form of “superempowerment”, of the NATO forces on the border, the Taliban, and the Pakistani Frontier Corps on the other side? Pakistani authorities say that the checkpoint guards tried to alert the US helicopters that they had strayed into Pakistani territory by firing in the air, but…
Read More the frontier