OK, so who spent a significant part of their evening reading about pigs and pork thanks to a Twitter row about CRESC? Yeah, me.
I think that paper is rather good, and you can see the applications to something like this. That said, I wonder how euro-compliant some of it is.
I’d really like something similar about call centres, and I was driving at it with the series. Mind you I’d also like to write it myself.